When change-of-mind returns apply
Change-of-mind returns are optional per listing. Where a vendor allows them, the listing shows a return window (usually 48 hours to 7 days) and the item must be unused and in its original condition.
What you get back
Your refund is the item price minus:
- outbound delivery,
- return transport, and
- a restocking fee (typically 10%).
Refunds go to mobile money, or to store credit when the wallet is available. For faults or wrong items instead, see Returns — faulty, wrong or not as described, which is always a full refund.