You are covered
If your item is faulty, wrong, or not as described, you are protected. This lane is mandatory for every vendor and aligned with consumer-protection rules.
How to report
- Report the problem within 48 hours of delivery.
- Add photo evidence of the issue.
- We review and, where valid, issue a full refund including delivery from escrow.
Return shipping for faulty or wrong items is charged to the vendor, not to you. If a vendor disputes the claim, Vergeo5 admin arbitrates fairly.
Because your money is held in escrow, a valid claim is refunded without chasing the vendor.